Job Opportunities at Sandvik Tanzania 2022 Sandvik is a global high-tech engineering group offering solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing as well as advanced materials. In 2021 the Group had approximately 44,000 employees and revenues of about 99 billion SEK in about 150 countries.

Location

Mwanza, Tanzania

POSITION:Order Desk Officer

The purpose of this role is:

To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.

Duties and Responsibilities

  • Liase with the inventory planners and secure the replenishment stock for customers.
  • Answer all incoming customer calls/emails in a professional manner.
  • Receive, process and expedite parts orders and enquiries for customers.
  • Handle complaints from customers, liase with manager to ensure appropriate action is taken.
  • Educate the customer on the product/services available to them.
  • Work with Sandvik processes with ERP SAP system and all integrated systems and applications
  • Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.
  • Identify potential customer needs/opportunities to grow the business.

Your profile 

  • Degree / Diploma in Logistics/Supply Chain Management
  • 2-5 years’ experience in a customer service role
  • Relevant experience in Mining industry
  • Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
  • Experience in Call Centre/Reception software
  • Experience in customer service and handling complaints

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